Privacy Policy
Last updated: May 1, 2026
1. Introduction
TravelBoxx ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, passport details (for visa/booking purposes)
- Travel Information: Travel dates, destinations, preferences, booking history
- Payment Information: Payment method details (processed securely through Paystack)
- Chat Data: Conversations with our AI assistant and human agents for service improvement
- Technical Data: IP address, browser type, device information, and website usage data
3. How We Use Your Information
We use your information to:
- Process and manage your travel bookings
- Provide customer support and respond to inquiries
- Process visa applications on your behalf
- Send booking confirmations and travel updates
- Improve our services and AI assistant
- Comply with legal and regulatory requirements
- Send promotional offers (only with your consent)
4. AI Chat & Conversation Data
Our website features an AI-powered travel assistant. When you use this feature:
- Conversations are stored to provide continuous service and context
- Conversations may be reviewed by our team to improve service quality
- Personal details shared in chat are protected under this privacy policy
- Chat data is processed through Cloudflare AI (subject to Cloudflare's Privacy Policy)
5. Data Sharing
We may share your information with:
- Travel Service Providers: Airlines, hotels, and tour operators to fulfill your bookings
- Payment Processors: Paystack for secure payment processing
- Embassies/Consulates: For visa application processing
- Legal Authorities: When required by law
We will never sell your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data including encrypted connections (SSL/TLS), secure payment processing, and restricted access to personal information. However, no method of electronic transmission is 100% secure.
7. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences.
8. Your Rights
You have the right to:
- Access your personal data we hold
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal obligations)
- Withdraw consent for promotional communications
- Request a copy of your data in a portable format
In accordance with the Nigeria Data Protection Regulation (NDPR), we ensure your data is processed lawfully and transparently.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Booking records are retained for a minimum of 6 years for regulatory compliance.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: